Manage

Direct Line project managers work directly with our clients and partners to maintain and operate installations from planning to completion. Direct Line prides itself on its extraordinary response and ability to become true partners with our clients. Our Managed Services model focuses on supporting our customers on strategic initiatives. With these services, we can provide reliable backing for our customers’ needs. We have eight distinct service offerings within our operations support division:
Smart Hands

This is a remotely manageable suite of on-site services efficiently packaged with a framework tailored to our client’s needs to ensure efficiency. Any of our support services may be included in our smart hands’ packages:

    Hardware Installation
    Ad hoc cabling & patching
    Troubleshooting
    Audit & Inventory
    Power cycling
    Remote engineer led software updates and configuration

Installation

Planned or emergency installations are often required to meet the growing data and connectivity needs. Examples of our ad hoc, small scale operations deployments are:

    Hardware Installation (switches, servers)
    PDU installation
    Cable containment
    Racking & Cabinets
    Horizontal/vertical cable management
    Copper and Fiber cabling installation & testing
    Cross-connect mapping and patching
    Post-installation testing and burn-in support, and troubleshooting

Staff Augmentation

Direct Lines Resource Solutions Group specializes in identifying and vetting talent in the Data Center space. Key positions we fill include but are not limited to the following:

    Field Operations
    Engineering and Design
    Management
    Logistics

Burst Labor

Direct Line ‘Resource Solutions Group’ manages back-fill service within our organization. With this approach, we can deliver quality labor on an ad hoc basis.
Decommissioning

At times, dismantling a data center or hardware and systems therein can be as risky and challenging as the build cycle. Direct Line can plan and manage part or entire facilities, considering the key aspects such as:

    Site walk-through
    Risk assessment & method statement
    Audit and inventory and action per device
    Device dependency management
    Controlled active device shut-down
    Safe power and cooling shut-down
    Removal, degaussing/destruction of sensitive storage
    Responsible recycling & sustainability
    Value recovery – hardware refurbish / resale

Audit & Inventory

Audit and inventory checks may be required for various reasons such as; part of a decommissioning exercise, spot checks on asset management, or capacity planning. Direct Line offers the following:

    Structured cabling permanent and channel audits
    Equipment audits
    Logical audits

Logistics

Direct Line can deploy Logistic team members onto sites to work hand in hand with your Operations team.

    RMA / Spares Management
    Shipping/Receiving
    RFID tracking and reporting

Server Maintenance

Direct Line’s Server Maintenance team gives us a unique ability to maintain the equipment we install.

    Hardware Repair / Part Replacement
    Hard Drive Swap
    Cabling
    System Troubleshooting
    Upgrades
    Memory
    Hard Drives
    Layer One Network Troubleshooting
    Optic Cleaning
    Fiber Testing